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Security  &  Emergency

Greece is one of the most safest vacation countries in the world and Crete has the lowest position in criminal statistic in Europe. The traditionally high value of honesty of the locals even after the onslaught of mass tourism still exists. However, care should be taken in areas of high tourist traffic on his property, as it unfortunately, not all tourists with the honesty as accurate and may occur as sporadic thefts in each country. As in all other countries would also travel travel insurance beneficial.
Close always your car and your hotel room on, pay attention to the public on your handbag or store documents all in the same place. In case of theft, please contact the police (tel. 100) or the tourist police (tel. 171).

The European emergency number 112 is valid and every day to reach around the clock in Greece.

Due to the global economic crisis since 2008, unfortunately, petty crime has now increased as in other holiday destinations in Greece and on Crete in recent years. In addition to guest workers from Eastern European countries from Asia and Africa are due to the increasing poverty unfortunately some criminal Albanians, Romanians, Bulgarians and Arab gangs for the holiday season in Greece "active", who specialized in thefts from vehicles and burglaries sometimes in hotel room . Particular interest is cash, jewelry, credit cards, European passports, digital cameras and laptops, therefore Close Always your balcony or patio door, and the window of your hotel room during your absence, and especially at night from most hotel facilities have also been enhanced security staff day and night use and the Greek police drive at night often on patrol.

If you lose your travel documents or his passport or it is stolen, you should immediately contact the tourist police and consulate or embassy having jurisdiction, since it could be a problem with a possible police control otherwise. It to carry a photocopy of his passport and leave the original in the hotel or the holiday home is best. If you lose your debit or credit card also immediately call your local bank and can block the cards.

The Greek traffic is to be taken with a little more care, as the Greeks are very impulsive car and motorcycle rider. Pedestrian and motorized traffic participants should observe the traffic rules and be extra careful at intersections. At stop signs and even on one-way streets can not always be relied upon. In the event of an accident, contact the emergency services (tel. 166) or the police (tel. 100).

In case of fire, please inform the fire department (Tel. 199) and you should see somewhere a new forest fire and it is still not observed any fire department activity, please call immediately the nationwide emergency number 191 and specific as possible when the application to.

Chania has a large network of pharmacies. A list of pharmacies who perform the emergency services today and in the next few days, you will find here!

Important addresses & phone numbers

  Stand: Juni 2014

Emergency calls in GREECE

Unless specifically indicated for individual places all emergency numbers are uniform in Greece!

 Police       ΕΛΛΗΝΙΚΗ  ΑΣΤΥΝΟΜΙΑ    ( Elliniki Astinomia )   

General phone number:   100   ( general emergency )

In addition to the normal police (tel. 1033), there is in Greece and in the coastal places a port police and in all major resorts a tourist police (tel. 171). The last one is both police as well as tourist information and therefore the most useful for travelers. In its services mostly are also brochures, maps, fare information and accommodation hints provided.
Most officials are fluent in English and in case of theft, loss of identity card or passport, or a complaint about a taxi driver, guide, shops or restaurants if you no longer comes with a clarifying conversation, turn first one to her. You must sometimes with diplomatic skill smooth things over, as many complaints with which they must deal, such as overpriced bills, rather go back to misunderstandings as to fraudulent intent. You can also only apply to the EKPIZO located in such cases.
Because some tourist police in addition to English are linguist else, they can also act as a translator, if the local police must be called.
In the cities there are also still the "Muncipality Police" which has tasks similar to the German regulatory agency and is also responsible for stationary traffic, thus, for example, distributed traffic tickets to illegally parked cars that are delivered to the car rental in case of a rental car and are to be paid according to the tenant.

The following phone numbers (not 1033) and addresses of the police headquarters of the cities of Crete (The phone numbers 100, 171 and 108 are valid, of course, also everywhere!):

Police Chania:                  28210  25 7 00   and   28 7 44   ( Main building:  ΑΣΤΥΝΟΜΙΚΗ ΜΕΓΑΡΟ )

            Irakliou 23 / Em. Antoniadou  (at the main road from the centre to the direction to Souda)

Police Rethymno:            28310  25 2 47   and   88 1 54  

            Ioannou Melissinou / Platia Iroon Polytechniou  (at the south end of the fortress)

Police Heraklion:                  2810  28 22 43   and   24 77 68      

            Dikeossinis / Evans / G. Chatzimichali  (nearby the Morosini-Fountain)

Police Agios Nikolaos:   28410  91 4 02

            Erythrou Stavrou  (northwest of the harbour at the road in direction to Heraklion)

 Fire Brigade       ΠΥΡΟΒΕΣΤΙΚΟ ΣΩΜΑ ΕΛΛΑΔΑΣ    ( Pyrovestiko Soma Elladas )

General phone number:   Emergency Call for Forest Fire: Fire Brigade Chania: Fire Brigade Rethymno:   Fire Brigade Heraklion: Feuerwehr    Chersonissos: Fire Brigade Agios Nikolaos: Feuerwehr    Ierapetra: Feuerwehr    Sitia:

199 199  and  191  ( general phone number ) 199  and   28210  90 4 33 199 199 199  and   28970  21 1 11 199  and    28410  28 7 33 199  and    28420  80 1 73 199  and    28430  26 3 11

 Ambulance Service       ΕΚΑΒ = ΚΕΝΤΡΟ ΑΜΕΣΗΣ ΒΟΗΘΕΙΑΣ    ( Kentro Amesis Voithias )     

General phone number:   166

In Crete there since 2001 in Chania-Mournies one of the most modern hospitals in the entire Mediterranean with highly qualified doctors and well trained, friendly personnel. English is understood everywhere, some also speak German. In addition, there are also several private emergency clinics in the city.

                                                         ( photo of  'Agios Georgios' - hospital  and  map to see where is Mournies )

Hospitals     ΝΟΣΟΚΟΜΕΙΑ      ( Nossokomia )   ₊

Health Centers     ΚΕΝΤΡΑ ΥΓΕΙΑΣ      ( Kentra Ygias )

CHANIA

RETHYMNO

IRAKLION

AGIOS NIKOLAOS

IKA     ΙΔΡΥΜΑ  ΚΟΙΝΩΝΙΚΩΝ  ΑΣΦΑΛΙΣΕΩΝ    ( Idrima Koinonikon Asfaliseon )     

                                                                                                        Social Insurance Institution

General phone number:   184 

Doctors     ΙΑΤΡΟΙ      ( Jatri )

The medical care is well secured on Crete, tourists are in emergencies in hospitals (Nossokomia) and treated free of charge at the health centers (Kentra Ygias). In the cities also sufficient private practice doctors and specialists are available that can be visited as EU citizens with the new chip card of health insurance or even the old claim ID (E111) as well. However, the German, Austrian or Swiss health insurance certificate must be submitted in advance with the identity card or passport at the office of the Greek health insurance IKA and replaced by a Greek medical certificate. The IKA then appoint their panel doctors. Since the procedure is somewhat lengthy, it is advisable to complete before your arrival international health insurance to choose the doctor freely, to pay cash and submit the invoice after your return to the insurance company for reimbursement. Please ask for it in advance exactly when your health insurance.

Addresses of English speaken doctors you can get at the embassy or consulates, but mostly all doctors speak English.

Pharmacies     ΦΑΡΜΑΚΕΙΟ      ( Farmakio )   ₊

Pharmacies can be seen in Greece on the green cross and the inscription "ΦΑΡΜΑΚΕΙΟ" or "PHARMACY", some also have a red cross or the German pharmacy sign with the "A". Mostly also have Brithish drug products in stock or Greek products from Swiss or German pharmaceutical companies such as BAYER inf Athens.
At each closed pharmacy are also lists to the nearest pharmacy who are open for emergency services outside normal opening times (Mon - Sat 8:30 a.m. - 2 p.m. and Tue, Thu, Fri also 5:30 p.m. to 9:00 p.m.), also at night and on Sundays and public holidays.  Here is the Pharmacy-emergency service Chania today!

In Chania there are over 50 pharmacies in the downtown area nearly at each corner and in the larger towns and tourist areas is at least one.
Greek pharmacists are highly qualified and also make certain medical services, while the pharmacies are a kind of public ambulance, in the most common ailments are diagnosed and equal to the corresponding drug is recommended. Many pharmaceutical products in Greece are also significantly cheaper than in the UK or other countries. So, for example, costs a pack of 20 tablets ASPIRIN only 50 cents.

(Below you will find the locations of the pharmacies in the city of Chania, with a mouse click on the map to see an enlarged view of the map in a new window, another mouse click there on the corresponding green pharmacy cross shows you a photo of the pharmacy there.)

Locations of the pharmacies in the city center (click on the map for a larger view)

List of some pharmacies in the city and the prefecture of Chania  (Source: Yellow Pages 2012 )

This list is not complete, because not all pharmacies are registered inside the "Yellow Pages". There are much more pharmacies.

ELPA - Breakdown Service          ΕΛΠΑ

General number:   104     

The Automobile and Touring Club of Greece  "ELPA"  (Elliniki Leschi Periigiseon kai Aytokinitou) has the important touristic roads over a transport service (OVELPA) with yellow car and the inscription: "Assistance Routiere". Event of a breakdown to make carefully keeping open the hood or by placing a yellow cloth in a prominent place and by waving up. The roadside assistance is chargeable, AA members receive special rates and for holders of euro-breakdown-cover the spot breakdown service and towing to the nearest workshop is free.

With the nationwide number 174 ELPA has a special telephone service for tourists, operating from 7:30 a.m. to 10:00 p.m. every day of information may be obtained in English, German and French.

Other companies (service will be charged) are:

EXPRESS-SERVICE - Breakdown service

General number:   1154

INTERAMERICAN - Breakdown service

General number:   1168

AA - Emergency calls in UK        AA

If you're abroad, we can still help you (AA-service France):  0033 825 09 88 76 or  0033 472 17 12 00

Further information you can find here: www.theAA.com

Sperrung of EC- und Kreditkarten  (24-Stunden-Service)

Sperrung of Reiseschecks  (24-Stunden-Service)

Erkundigen Sie sich bitte vor Antritt der Reise bei Ihrer Bank oder Ihrem Kreditinstitut nach Ihrer speziellen Telefonnummer für die Sperrung of EC-Karten, Kreditkarten oder Reiseschecks, da viele einen eigenen Kundenservice für Notfälle betreiben.

Notrufe in ÖSTERREICH

ÖAMTC - Notruf    Wien

Notrufzentrale in Wien:  0043 1 251 2000

Notrufe in der SCHWEIZ

Schweizerische Rettungsflugwacht    Zürich

Notrufzentrale in Wien:  0041 333 333 333

Botschaften & Konsulate

Die Botschaft der Bundesrepublik Deutschland befindet sich in Athen, ebenso wie die Botschaft Österreichs und der Schweiz. Auf der Insel Kreta gibt es je ein deutsches Honorarkonsulat in der Nähe of Chania und eines in Iraklion, ebenfalls gibt es ein österreichisches Honorarkonsulat in Iraklion.

Im Falle eines Dokumentenverlustes wenden Sie sich bitte umgehend an die Touristenpolizei ( Tel. 171 ) und an Ihr zuständiges Konsulat oder die Botschaft.

  Botschaft der Bundesrepublik Deutschland in Athen:

Deutsche Botschaft - Athen

Karaoli & Dimitriou 3

GR - 10675  Athen ( Kolonaki )

Nächste U-Bahn-Haltestelle: Evangelismos (METRO-Linie M3 (blau) Monastiraki-Aerodromio)

Telefon:  (0030)  210  72 85 111

Telefax:  (0030)  210  72 29 311  (Konsularabteilung)

Hotline:   (0030)  210  72 85 214  (Konsularangelegenheiten)

Internet: www.athen.diplo.de

eMail-Adresse: german-embassy@otenet.gr,  boathens@compulink.gr 

Honorarkonsul der Bundesrepublik Deutschland in Chania:

Paraliaki Stassi 13

GR - 73014  Chania  ( Agia Marina )

An der Küstenstrasse zwischen den Beach-Bars  "Ammos & Ilios"  und  "Costa Costa"

Tel. / Fax:  (0030)  28210  68 876
 

Honorarkonsulin der Bundesrepublik Deutschland in Iraklion:

Dikaiosynis 77

GR - 71202  Iraklion

Im Stadtzentrum in der Nähe des Morossini-Brunnens

Telefon:  (0030)  2810 22 62 88

Telefax:  (0030)  2810 22 21 41

eMail-Adresse: honkons@her.forthnet.gr

( Griechische Botschaft in Deutschland )

  Botschaft der Republik Österreich in Athen:

Österreichische Botschaft - Athen

Leoforos Alexandras 26

GR - 10683  Athen ( Exaycheia )

Nächste U-Bahn-Haltestelle: Viktorias (METRO-Linie M1 (grün) Piraeus-Kifissia)

Telefon:  (0030)  210  82 57 243

Telefax:  (0030)  210  82 19 823

Hotline:   (0030)  210  82 16 800

Honorarkonsul der Republik Österreich in Irakion:

Platia Elefterias & Dedalou  36

GR - 71201  Iraklion

Im Stadtzentrum in der Nähe des Archäologischen Museums

Tel. / Fax:  (0030)  2810  22 33 79

( Griechische Botschaft in Österreich )

  Botschaft der Schweiz in Athen:

Schweizer Botschaft - Athen

Iassiou 2

GR - 11521  Athen ( Kolonaki )

Nächste U-Bahn-Haltestelle: Evangelismos (METRO-Linie M3 (blau) Monastiraki-Aerodromio)

Telefon:  (0030)  210  72 30 364

Telefax:  (0030)  210  72 49 209

Hotline:   (0030)  210  72 99 471

Internet: www.eda.admin.ch/athens

eMail-Adresse: vertretung@ath.rep.admin.ch

Keine diplomatische Vertretung auf Kreta.

( Griechische Botschaft in der Schweiz ) 

Wichtige Telefonnummern

bei Störungen (nur für Personen mit Eigentum in Griechenland)

Urlauber wenden sich bitte an die Hotelrezeption oder an ihren Vermieter

Elektrizitätswerk - Δ.Ε.Η.   Chania      Sof. Venizelou 25  (südlich der Anagn.Gogoni )

Landesweite Rufnummer:   1050  oder auch:

Chania:            28220  70 8 81

Kissamos:      28220  22 0 95 ,    23 1 25

Kandanos:      28230  22 2 07

Vamos:            28250  51 2 40

Die Stromrechnung, die mehrmals im Jahr per Post zugestellt wird, ist in den Δ.Ε.Η.-Geschäftsstellen dort an der Kasse zu bezahlen. Sie kann gegen geringen Aufpreis auch an jedem mit dem Δ.Ε.Η.-Zeichen gekennzeichneten Geschäft bezahlt werden.

Wasserwerk  -  Δ.Ε.Υ.Α.Χ.   Chania      Kydonias 29  ( neben dem Rathaus ΔΗΜΑΡΧΕΙΟ )

Chania:        28210  36 2 50

Die Wasserrechnung, die mehrmals im Jahr per Post zugestellt wird, ist dort an der Kasse zu bezahlen.

Telekommunikation - ΟΤΕ   Chania    Tzanakaki 3-5

Landesweite Rufnummer:   121

Die Telefonrechnung, die monatlich per Post zugestellt wird, ist dort an der Kasse zu bezahlen.

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